Telehealth
Some health conversations can happen from wherever you are.
Mahila offers telehealth for selected women's health services and patients across Australia. Your doctor can review concerns, discuss results and treatment, and decide whether an in-person examination or investigation is also needed.
01
When telehealth may be suitable
Telehealth may be appropriate for:
- 01
discussing symptoms and medical history
- 02
selected perimenopause and menopause consultations
- 03
reviewing pathology or imaging results
- 04
medication and treatment reviews
- 05
follow-up after an in-person appointment
- 06
discussing symptom tracking or changes over time
- 07
care planning and referral discussions
- 08
selected sexual, reproductive, gut or complex health concerns
Availability depends on the service, practitioner, your location and whether telehealth is clinically appropriate.
02
When an in-person appointment may be needed
Telehealth cannot replace every type of consultation. Your doctor may recommend attending Mahila or another appropriate health service if you need:
- 01
a physical examination
- 02
blood pressure or other clinical measurements
- 03
a swab, specimen or point-of-care test
- 04
a procedure
- 05
urgent assessment
- 06
an examination of a new lump, lesion, bleeding or acute pain
- 07
care that cannot be provided safely through video or telephone
An in-person appointment may be recommended before or after telehealth depending on the concern.
03
Medicare eligibility and fees
Mahila is a private billing practice. The relevant clinic fee is payable in full.
A Medicare rebate may apply to eligible telehealth consultations. For most general practice telehealth services, eligibility requires either:
- 01
registration with the practice through MyMedicare, where the relevant requirements are met
- 02
an eligible clinical relationship, which generally includes a face-to-face appointment with the doctor or another eligible clinician at the same practice within the previous 12 months
- 03
an applicable exemption under current Medicare rules
Some sexual and reproductive health telehealth services may have different eligibility provisions. The clinician must also determine that telehealth is safe and clinically appropriate.
Eligibility rules can change. Mahila cannot guarantee a Medicare rebate based only on the appointment selected online. Contact reception before booking if the rebate affects your decision to proceed.
04
Preparing for telehealth
Before your appointment:
- 01
choose a private place where you can speak comfortably
- 02
check your internet connection, camera and microphone if using video
- 03
keep your phone nearby in case the connection fails
- 04
have your current medicines and supplements available
- 05
keep relevant results, reports and symptom notes nearby
- 06
make sure Mahila has your correct telephone number and current location
At the beginning of the consultation, your doctor may confirm your identity, current location and a contact number for safety and privacy.
05
Privacy and limitations
Treat a telehealth appointment with the same privacy as an in-person medical consultation. Avoid joining from a public place, workplace or vehicle if you cannot speak safely and privately.
Mahila will use its approved clinical systems for the consultation and medical record. Do not send detailed or urgent health information through social media or unapproved website forms.
If the connection fails or the consultation cannot continue safely, your doctor may contact you by telephone, reschedule the appointment or recommend in-person care.
Book a telehealth appointment
Book online, or contact the clinic if you are unsure whether telehealth is suitable.