Booking Policy

When you make an appointment with us you enter into a contract which includes the following terms and conditions:

Mahila Women’s Clinic is a private billing practice. We DO NOT prescribe drugs of addiction to patients new to our clinic.

Bookings can be made over the phone, in person, or via our online booking system. We do not accept booking requests through social media.

Prior to attending your appointment, or upon arrival, please notify us if you are experiencing any chest pain, cold or flu symptoms, difficulty breathing, or bleeding.

Full payment of your consultation fee is required at the time of appointment and Medicare rebates will be processed as per your individual arrangement. An Accounting fee will be added to the invoice if the account is not paid on the day of service.

Please note: All appointments with our Dermal Clinician are privately billed. There may be extra private fees for products or equipment used during your appointment with the GP. This will be discussed with you at the time of your appointment.

SMS appointment reminder service is available. However, patients remain responsible for their appointment time and will be charged a cancellation fee for non- attendance whether they have or have not received the SMS reminder even if explicitly requested. It is also the patient’s responsibility to advise us about changes to their mobile phone numbers.

We require at least 12 hours’ notice if you cannot keep your appointment. A cancellation fee applies to non-attendance or late cancellations (less than 12 hours prior to your appointment). This fee is not re-batable through Medicare. This can be paid over the phone or via our online portal. An invoice will be emailed to you and our reception staff will call you to follow up if necessary. No further appointments can be made until the outstanding balance has been paid.

Nobody likes waiting, however on some occasions your doctor may be running late. We apologise for any inconvenience this may cause. We will do our best to notify you if there is an extended wait time.

If you are more than 5 minutes late for your designated appointment time, it is at the discretion of your clinician as to whether they are able to see you or not.

We are unable to give results over the phone, so a follow up appointment with your clinician is required to attain these. For repeat scripts, medical certificates and referrals, you will also need to make an appointment.

Please speak to our reception staff for further information.